Health

Hospital management system: What cannot be missing?

Know what is necessary to analyze so that the chosen tool corresponds to the health organization’s needs.

Efficient hospital management

Managing is planning, coordinating, and supervising. If resource optimization is added to this definition, then the meaning of what is known as hospital management would be obtained. Hospital management is a process that includes the design and development of strategies for decision-making in clinical practice aimed at getting a balanced relationship between quality and costs for the benefit of the patient.

The challenges faced by health facilities in Ecuador to achieve this balance are multiple, such as the lack of infrastructure, cutting-edge technologies, decongested primary care, and good medical coverage.The solution to these problems points to a common goal: patient satisfaction through quality care and closeness.Bed management, distribution of specialists on demand, the projected flow of medical care, and specialists on-demand primary care. These are some of the key challenges an organization may want to address when choosing a hospital management system. But before making a decision, it is essential to select a model that offers functions that meet the organization’s specific needs.

Please note that the effective environment of the hospital is through the automation of information technology (IT) infrastructure, which combines the various departments that need to work together to plan internal processes and work for the institution. For this to happen, the reception, the emergency room, the surgical center, the infirmary, the diagnostic imaging, and radiology sectors must be fully integrated, with intelligent systems that absorb administrative tasks, leaving human capital with the technical functions. In addition, it is necessary to integrate all areas; the hospital management system should be modular, i.e., it should not be fully implemented in the hospital. From this point of view, it is possible to install “parts” of the solution at specific stages for each hospital sector.

Without defining the responsibility of each employee for the use of technology, it becomes challenging to provide the software with the necessary information. The main value of the system is that the availability of accurate and accessible data is essential for decision-making and practical application of strategic management.

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Sectorial needs

The individual administration of the areas can also benefit from the integration. In the financial-accounting, the hospital management system must unify all the departments. One source of information will make accounting faster, information exports are automatic, and non-conformities are reduced, strengthening billing control and payment flows, reducing default rates and loss of income due to accounting errors. As for the clinical department, it is crucial to ensure that the hospital management system monitors all patient records from registration to discharge, guarantees information to study endemic processes and statistics, and reflects the most requested specialties and epidemics. In this context, it is essential to note that the adoption of an electronic patient record (EHR) integrated into an inpatient management system includes: in addition to process management, cost containment, and, mainly, quality of care patient care. By reorganizing and storing the registry data from different systems in a single location, the EHR allows a more detailed evaluation of the information, encouraging hospitals to reinterpret their processes and work methods. The PEP, therefore, supports the health care process, allows the secure recording of medical actions, supports research, promotes teaching, and organizes work routines.

In the operating room, it is necessary to introduce an online doctor’s appointment scheduled in the hospital management system, reduce queues, improve face-to-face care, and prioritize emergency and urgent care, depending on the severity and risk to health. The system should also allow the patient to spend less time in the hospital and increase satisfaction, reducing bureaucratic flows in the care process.

Indicators

Another necessary functionality that must be taken into account at the time of the system is the one that allows the management of hospital indicators. Used to evaluate hospital performance, based on its organization, resources, and work methodology, the indicators are significant for good management.The data collected in the different areas of the hospital, when related, become useful instruments for the evaluation of the care provided, the amount and type of resources involved, the control of costs generated in the production of services, and the rate of problem resolution. There are five more well-known and important indicators to manage safely: occupancy rate, replacement interval, average dwell time, profitability indicators, and billing.

Full computerization

Today there is no way to think about quality in health and efficiency in Hospital Management System by maintaining paper records, handwritten prescriptions, and a password system based on loose paper. Technology has advanced, and so have state-of-the-art hospital practices. The new reality is integrated management, which delivers productivity and generates higher billing. A higher billing strengthens the institution’s cash to invest in training and improvement in the hospital’s infrastructure. Hospital management is linked to increased complexity, with countless regulations that limit changes in the sector, rising costs, and the training of an increasingly demanding patient. In this scenario, health organizations that manage to develop the ability to measure their performance and change their trajectory according to changes in the environment in real-time are generally more efficient and stay one step ahead.

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